Business Plan of Medical Device Europe Service Centre (MDESC)

by Jerry Bao 2006.3 (Incompleted)

Medical Device Europe Service Centre will be staffed with a Senior Technician (from China) and a technician manager (local). Their service includes:

1.         To repair and maintain all the Medical Device Product (? Or start with some product first, gradually expands to all products),

2.         To provide instant technical support to Europe distributors;

3.         To supply spare parts and product accessories to Europe market;

4.         To liaison with Europe distributors regarding to all technical issues;

5.         To assist M Europe office with all technical matter.

The Medical Device Europe Service Centre will be fully equipped to test, repair, calibrate, service and maintain all medical equipment. A workshop in London will store all stock and provides workplace for two technicians operate all service. Service will be limited to distributor and in-house repair only. Further service will be developed in future.

Financial Plan (first year, mid 2006 to mid 2007)

Budget Forecast (need more detail…………..)

1.         Equipment database management system software

2.         Test equipments

3.         Maintenance tools

4.         Decontamination tools

5.         Work benches facility cost

6.         Spare part stock

7.         Accessories stock

8.         Loan Product stock (maybe unneeded, depends on the agreement with distributors)

9.         Work shop facility charge and official cost (can share with M Europe office)

10.     Workforce cost

11.     Workshop rental and maintenance cost

12.     Freight cost of returning products

Cost Pressures of next year

1.         Expansion of service to wider territory

2.         Expansion of service to wider field (including to end user, depends of M International strategy)

3.         Another Technician would be fund to accommodate for the increased activity and service expansion

Service Developments of next year

1.         Expansion of service to wider territory

2.         Expansion of service to wider field (including to end user, depends of M International strategy)

3.         Expansion of spare part business

Workforce Developments of next year

1.         Another Technician would be fund to accommodate for the increased activity and service expansion

Performance and Activity

National Targets

1.         To improve inefficient technical service to Europe distributors due to distance.

2.         To implement up-to-date technical requirement according to Europe territory standards.

3.         To reduce risk and cost related to product service due to distance.

4.         To ameliorate relationship and connection with distributors

5.         To develop into a comprehensive M Europe Service Centre according to M International development strategy.

Local Targets

1.         To establish Europe distributors database and product inventory.

1.         To establish all products’ service procedure and all documentation.

2.         To establish all spare parts and accessories stock.

3.         To establish main MESC policies according to M International Service policy.

4.         To maintain an efficient repair and maintenance to all products.

5.         To supply spare parts and product accessories to Europe distributors.

6.         To provide an instant efficient technical support to Europe distributors.

7.         To liaison with Europe distributors regarding to all technical issues.

8.         To assist the M Europe office with all technical matters.

9.         To gather, analyze all technical information and feedback to M Shenzhen.

Divisional Activity Statistics (prediction estimate)

1.         Total Number of services/maintenances undertaken in first year:

(To estimate according to current return broken products from Europe territory)

2.         Total cost of spare parts used:

(To estimate according to current usage, provided by M international service department)

3.         Total cost of accessories used:

(To estimate according to current data)

4.         Total Spare part and accessories stock:

(To estimate according to current data)

5.         Total on phone technical support hours:

(To estimate according to current data, can greatly increase)

6.         Total repair and maintenance hours:

(To estimate according to current data)

Medcial Device International Service policy relevant:

Effectiveness and Audit

Training and Development

Risk Management

External Quality Assessment

Patient Experience

Waiting for definition:

Europe territory;

Cover products;

Service provided;

Job description of two technicians;